FAQ's
Personalised Golf Gifts- FAQ's
How long will it take to print my order?
Your personalised golf gifts will be printed within 5-7 working days of placing the order.
Learn more about printing lead times on personalised golf gifts here.
Are there any extra costs for printing or a set up charge?
On most products no, there is no set up fee. We may charge an additional fee for digitisation on some of our embroidered products, this is generally on more complex logos which need to be in the correct format to ensure the embroidery is produced as expected. Additional charges will be discussed and agreed before we print. You can always email your logo to us before placing your order and we can let you know if a digitisation will be necessary.
I selected next-day delivery on my personalised order but didn’t receive my balls the day after I ordered them?
Personalised orders require printing and processing. The printing lead time is shown within the customiser and can be upgraded to one of our express services here. Estimated delivery times start once your order has been printed and dispatched. When placing the order please select the printing time you require within the customiser (standard printing and dispatch is 5-7 working days). Delivery times need to be added to your printing lead time to give an idea of when you will receive your order, an estimated number of days for delivery will be shown at the checkout section once you have selected your delivery method.
I don't like ordering online can I phone up with my order?
As an online company we do take all orders through the website. This means that you see that exact details of your order and can approve the visual which you see on-screen before submitting. We are able to take orders via email again this means that you have a written record of what you have asked for and we have something to refer to when processing.
What can I have printed?
We can print any full colour photo, logo or text to any of our personalised gifts and specific details will be on each product. Generally on clothing we print full colour logos or photographs or single colour white for text and text on clothing should be kept to a minimum. It may be necessary in some circumstance for your personalisation to have a border or box around it, our customer services team will be in contact if we deem this necessary on specific orders.
What format of picture do you require?
The best format is a high resolution JPG or PNG file. The higher quality image the better the print. If you have any queries about the format of your image drop us an email and will can advise you.
Can you edit my picture to extract just a face for me?
Yes! If you would like the image cropped in any way, drop us an email once you have placed your order and we can amedn this for you.
I only have a printed photograph, is this any good?
I am afraid not. What you should do is scan the photo into your (or a friends) computer then you can email us the picture.
Can I have whatever I like printed?
Within reason yes, we do however reserve the right to censor any explicit words without prior warning or refuse to print images which we deem offensive. Wherever possible we will contact you in advance to advise you however this cannot be guaranteed during busy periods.
What is the minimum order quantity?
This depends on the product you order, clothing has no minumum order and we can print from just. Smaller items such as tees and ball markers have a minimum order which can been seen on each product.
Further Information